Refund policy

REFUND POLICY – Sketchy Garage

Last updated: April 2026

At Sketchy Garage, every product is designed and produced in-house by a small family-run business. Because of this, we keep our refund policy simple and fair.

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Change of Mind:

We do not offer refunds or exchanges for change of mind.

Please choose carefully before purchasing.

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Damaged or Faulty Items:

If your order arrives damaged or faulty, please contact us within 48 hours of delivery with:

- Your order number

- A description of the issue

- Clear photos of the item

All claims are reviewed on a case-by-case basis. A replacement or refund will only be provided where the item is deemed faulty or damaged. We reserve the right to determine the appropriate outcome.

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Shipping Issues:

We are not responsible for delays caused by shipping carriers.

If your order is lost or significantly delayed, please reach out and we will do our best to assist in resolving the issue.

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Incorrect Address:

It is the customer’s responsibility to ensure shipping details are correct at checkout.

We are not responsible for orders sent to incorrect or incomplete addresses.

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Order Cancellations:

Orders cannot be cancelled once they have been processed or shipped.

If you need to make a change, please contact us as soon as possible and we will try to help where we can.

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Product Variations:

All items are handmade and may have slight variations. These are not considered faults and are part of the unique nature of our products.

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For any issues or questions, please contact:

Email: support@sketchygarage.com.au